Return Policy

Condition of return / General information

All merchandise must be returned in the original selling condition with all its accompanying items such as tags, documents, wrappings and packagings.

We accept return of your order within 7 days for any of the following reasons:
1. You received the wrong item in your package which is different from what you order.
2. And the general requirements for returns are as follows:
a. You have proof of purchase (Tax Invoice).
b. Within seven (07) working days starting from the day the goods are delivered to you, your request for return is done within this period.
c. The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and along with any free gifts (if any) you received.
d. The product must not have been used or installed or had any data

Under what conditions is/are the product non-returnable:
a. Special order for a unit/accessory which has a clause clearly stated as non refundable

The refund will exclude delivery charges paid if delivery is needed. One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.

We recommend if you do return an item to us, do so by recorded delivery. Arrowtech Sports will not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products’ packaging as if tampered with in any way, we can no longer accept the return.

Please visit any our retail store if your return meets all the requirements above and you wish to continue with the return.

If you have received an item that is faulty, damaged or incorrect, please send us an e-mail at support@sportstechfitness.com with your order number, proof of postage such as tracking number and attach a photo showing the issue. Please allow us 3 working days to process your return after we receive the items.

We will process your refund or replacement if your return is valid, based on what you have indicated to our customer service team. If it’s valid, we will compensate a refund through the same mode of payment that was made in the original purchase.

We will inform you and arrange the items to be returned if your return is not valid. A delivery fee will be chargeable for the items to be returned. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

WHAT IF MY PURCHASE PRODUCT IS FAULTY OR DEFECTIVE?

If you found the goods to be faulty or defective within seven (7) working days from the date of purchase. You can either visit the Garmin Concept Store in Kiulap, Brunei or contact our customer service at support@sportstechfitness.com within seven (7) working days of delivery. We will verify if the product is faulty or defective and offer you one of the following options:

Replacement: Replace an exact product that you ordered.

Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement.

Within seven (7) working days of purchase/delivery, product must be deemed faulty or defective by our customer service team in order to receive a replacement unit.

This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

I HAVE FURTHER QUESTIONS, WHOM SHOULD I CONTACT?

Please contact our customer service team at support@sportstechfitness.com if you have further questions or concerns.

REFUNDS

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

A confirmation of refund will be finalised within seven (7) working days upon receipt of your return in our warehouse. Please note that Credit card returns may take up to fourteen (14) working days, subjected to processing duration of the bank.

HOW WILL I BE REFUNDED?

The refund will be made to your Credit Card if your method of payment was using Credit Card.

I’VE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. WILL I BE REFUNDED?

We understand that hasty decisions are made at times when it comes to shopping. Simply contact our customer service team at support@sportstechfitness.com, if you like to cancel your pre-paid order, you will be required to cancel before the dispatched for delivery confirmation email of your order has been sent out. You will be refunded fully via your payment mode through Credit Card within fourteen (14) working days, subjected to processing duration of the bank.

We regret to inform that we are unable to cancel your order once the dispatched for delivery confirmation email of your order has been sent out. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.

I HAVE FURTHER QUESTIONS, WHOM SHOULD I CONTACT?

Please contact our customer service team at support@sportstechfitness.com if you have further questions or concerns.